The CA Business Service Insight predefined content package includes additional functions on top of the generic ones that are released with CA Business Service Insight. This enables gaining more value from the quick metrics module, which streamlines the end-to-end process of creating reports on top of the data in a bottom-up approach.
The new functions are divided into the following service domains:
Notes: To import the functions package you should:
Upload the package either manually to the relevant folder or using the upload functionality in the packages feature. After uploading the package is shown as available only in the import page and not in packages page.
Import the package using the import functionality.
This section contains the following topics:
Availability Management Functions List
Incident Management Functions List
Generic Formulas – Advanced Functions List
Generic Formulas – Elapsed Time Functions List
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