Predefined Content Guide › ITILv3 Implementation Notes

ITILv3 Implementation Notes

The predefined content package in CA Business Service Insight is implemented so as to create live contracts and reports.

The implementation workflow includes the following steps:

1. Loading the predefined content package.
   1. Upload the predefined content.
   2. Unpack the predefined content package.

   For detailed explanation on how to perform these steps, see the Packages section in the CA Business Service Insight User Guide.

2. Building a custom template library based on the predefined template library you unpacked (focusing on specifics necessary to fine tune to the customer environment).
   1. Create a custom template library based on the predefined content template library that was unpacked.
   2. Add a template folder.

      Note: You can arrange your template library in any way that best suits your business needs. However, we recommend that you do not alter the original ITIL Service Operations template library. This is a starting point for building your ITILv3 structure.

      1. Add a service level template.
      2. Modify any of the metric's details.
      3. Customize the service level template.

   For detailed explanation on how to perform these steps, see the Template Libraries section in the CA Business Service Insight User Guide.

3. Creating the contract.
   1. Create a contract based on the service level template you created.

   For detailed explanation on how to perform these steps, see the Template Libraries and the Contracts sections in the CA Business Service Insight User Guide.

4. Generating data using the predefined content event types.
   1. Before committing the new contract, ensure that the incoming data can interface with the predefined event types. Event types are included in predefined content but adapters are not. The reason that the adapters are not included is that data sources vary with each customer. When creating an adapter to interface with predefined content select the predefined event types and map the relevant fields in the input to the event type fields.
   2. Make sure your resource model is aligned with the registrations. If there are custom resource types and resource groups, be sure to associate them to the proper resources and update any metric registrations that use them. The predefined content is shipped by default with registrations to resources associated with contract party and service.

   For detailed explanation on how to perform these steps, see the Adapters, Event Types and Resources sections in the CA Business Service Insight User Guide.