Predefined Content Guide › Introduction

Introduction

This guide discusses how to use CA Business Service Insight predefined content inherent components, template library structure, service level template, metrics, functions, business logic modules, and event types to generate live contract and reports.

This guide provides information about two types of packages:

• ITILv3 packages
• Functions packages

This section contains the following topics:

Target Audience

Using This Guide

ITIL Processes Modeling Guidelines

CA Business Service Insight and ITILv3 Predefined Packages

Functions Package