The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT.
ITIL is based on five core lifecycle titles:
ITILv3 guidance takes a lifecycle approach, as illustrated below:
Key benefits of CA Business Service Insight predefined content include:
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