Predefined Content Guide › Introduction › Functions Package

Functions Package

The functions package includes a set of functions that accelerate the definition of real-life quick metrics using the visual business logic workspace.

The package includes functions as well as business logic modules focused at the availability management and incident management domains. Also included are generic functions such as weighted average which complete the library of generic built-in functions.

The package helps to speed-up the implementation, assure higher quality and standardization and alignment with ITILv3. Typical usage examples include:

• Availability Management - Percentage of Availability, Maximum Downtime, Number of Failures.
• Incident Management - Percent Resolution on Time, Percent Response on Time, Average Response Time.
• Generic Functions – Weighted Average, Number of Events within Threshold, Average Elapsed Time.

As the functions included in the package leverage on the CA Business Service Insight ITILv3 predefined content (which is offered under a separate license), the package is not part of the generic installation and requires separate import into a CA Business Service Insight environment.