The content transfer functionality supports the transfer of new entities from one environment into another, as well as the transfer of modifications. The content transfer functionality identifies whether an entity was added in the source environment and should be moved to the local environment as a new entity, or whether the entity already exists in both environments, but was updated in one of them. The content transfer functionality does not identify entities based on their name, but rather based on an internal global unique ID (GUID). The GUID is associated with every entity in CA Business Service Insight upon creation and is stored in the CA Business Service Insight database. This is a unique ID over all CA Business Service Insight instances globally. This allows the content transfer to identify whether an entity was already transferred or not. In case it was already transferred, it can also track whether there was a change in one of the environments since the last transfer.
This mechanism allows the system to identify conflicts between the two environments. There are two types of conflicts: Sync conflicts and Name conflicts. A Sync conflict means that an entity was updated in both environments since the last transfer of the entity. A Name conflict means that an entity, which is not the same entity (based on GUID), exists in the other environment with the same name. Some complex scenarios can lead to both Sync and Name conflicts for the same entity. The content transfer interface provides resolution options for the various conflicts. When working in the standard process of making changes only in one environment and then transferring them to the local environment, no conflicts arise. For more details on conflicts and the way to resolve them, see Conflicts.
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