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Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Verify the Registry Settings for the Monitor Service

Verify the Registry Settings for the Monitor Service

If the CA ADA Monitor service is not starting, check the Windows Registry.

Follow these steps:

  1. On the Windows desktop, click the Start menu, then click Run.
  2. In the Open box, type regedit.
  3. Navigate to the following key: 
    HKEY_LOCAL_MACHINE\SOFTWARE\NetQoS\SuperAgent\Parameters
  4. Verify that the MasterDB key is set to the IP address of the management console or the CA Standard Monitor.
  5. Verify that the Role key is set to one of the following:
  6. Verify that the LastManagementAddress is set to the UNIX equivalent of the management NIC IP address of the CA Standard Monitor or management console.
  7. To find the UNIX equivalent IP address, log into a server where MySQL is installed. Run the following query: 
    SELECT INET_ATON(‘x.x.x.x’);

    where x.x.x.x is the IP address of the Management NIC on the CA Standard Monitor or management console; for example:

    mysql> SELECT INET_ATON(‘209.207.224.40’);
  8. Start the CA ADA Monitor service. If the service does not start, follow the troubleshooting steps in the next section.