Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service

Troubleshoot the CA ADA Monitor Service

The CA ADA Monitor service processes incoming monitor feed data. It:

• Loads, initializes, and controls the packet driver that reads each TCP packet traversing the monitor NIC on a CA Standard Monitor or management console.
• Processes the packet digest files from the management NIC, for example, from an assigned CA GigaStor.
• On the management console, it processes the metric digest files from a Cisco NAM.
• Reports on the TCP traffic that is observed by each monitor feed.

If the CA ADA Monitor service is Stopped, you can attempt to restart it. If you cannot start the CA ADA Monitor service, see the following sections for more troubleshooting information. This information applies to a CA Standard Monitor and to a management console that receives TCP packets on its monitor NIC or processes packet digest files from another type of monitoring device, such as a CA GigaStor.

Follow these steps:

1. On the Windows desktop, click the Start menu, and click Control Panel.
2. In the Control Panel, double-click Administrative Tools.
3. Double-click Services.
4. Right-click the CA ADA Monitor service and click Start.