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Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Verify the NIC Settings

Verify the NIC Settings

If the CA ADA Monitor service is not starting, use the satstconsole.exe program to verify the NIC settings.

Follow these steps:

  1. In Windows Explorer, browse to <ADA_HOME>\bin.
  2. Double-click satstconsole.exe.
  3. In the Super Agent Console dialog box, note the Monitor IP address in the Adapter field. This is the IP address the management console is looking for.
  4. In the Adapter field, type the IP address that is currently assigned to the monitor NIC.
  5. Using the Microsoft Windows Network Connections window, verify that the Management NIC has a static IP address assigned to it.

    Note: Problems occur if you use a DHCP address for the management NIC.

  6. On the management console, click Start.
  7. Start the CA ADA Monitor service. If the service does not start, follow the troubleshooting steps in the next section.