Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Verify Communication with the management console

Verify Communication with the management console

If the CA ADA Monitor service is not starting, verify that the CA Standard Monitor can communicate with the CA Application Delivery Analysis Manager on TCP-80.

The following procedure applies to a CA Standard Monitor that resides on the management console.

Follow these steps:

1. Open a command prompt on the CA Standard Monitor and type the following command:

   telnet <host> <port>
   

   where:

   <host>

   Is the IP address of the management console

   <port>

   Is 80

   If you receive a "Connect failed" error, the port is blocked and needs to be opened. If you see a blank black screen, the connection was successful.

2. Start the CA ADA Monitor service. If the service does not start, follow the troubleshooting steps in the next section.