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Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Verify the Registry Settings for Network Adapters

Verify the Registry Settings for Network Adapters

If the CA ADA Monitor service is not starting, verify the Windows Registry settings for network adapters.

Follow these steps:

  1. On the Windows desktop, click the Start menu, then click Run.
  2. In the Open box, type regedit.
  3. Navigate to the following key: 
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E972-E325-11CE-BFC1-08002BE10318}

    There should be several subkeys starting with 0000 and ranging to 0008. Each subkey represents a network adapter loaded in Windows.

  4. Expand each subkey to ensure that it has a Linkage subfolder. If a subkey does not have a Linkage subfolder, export the subkey and delete it.
  5. Export a subkey:
    1. Select the subkey.
    2. On the Registry Editor menu, click File and then Export.
    3. Select a destination and file name.
    4. Click Save.
  6. Delete the subkey, right-click the subkey and click Delete.
  7. Repeat steps 5 and 6 for all subkeys that do not have a Linkage subfolder.
  8. Start the CA ADA Monitor service. If the service does not start, follow the troubleshooting steps in the next section.