Troubleshooting CA ARCserve Central Protection Manager › The CA ARCserve Backup Synchronization Process Fails

The CA ARCserve Backup Synchronization Process Fails

Valid on Windows platforms.

Symptom:

The CA ARCserve Backup synchronization process fails and can be viewed in the View Log.

Solution:

The CA ARCserve Backup synchronization process can fail when there is not enough disk space to store temporary synchronization data (dump files). By default, the application stores the dump files to the ARCserve_Central_Applications_Home\ASBUSync directory.

If there is a limit to the amount of free disk space in C:\Program Files, and the files contained in ASBUSync consume more than the amount of free disk space, the application cannot retrieve the CA ARCserve Backup database dump data that is required to complete the synchronization process. As a result, the CA ARCserve Backup synchronization process fails.

Optionally, the application lets you specify an alternative location to store CA ARCserve Backup synchronization data. To correct this problem or to prevent this problem from occurring, do the following:

1. Log in to the CA ARCserve Central Protection Manager server.
2. Open Windows Registry Editor and browse to the following:

   HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve Central Application\CM
   

3. Right-click CM, select New and click String Value on the pop-up menu.

   Name the key as follows:

   ARCserveSyncPath
   

4. Right-click ARCserveSyncPath and click Modify on the pop-up menu.

   The Edit String dialog opens.

5. In the Value Data field, specify the alternative location where you want to store the CA ARCserve Backup synchronization data.

   Click OK.

The alternative location is specified.