Troubleshooting CA ARCserve Central Protection Manager › CA ARCserve D2D Redeployment Operations Fail

CA ARCserve D2D Redeployment Operations Fail

Valid on Windows platforms.

Symptom:

When you redeploy CA ARCserve D2D to nodes, the deployment process does not complete successfully. This symptom becomes evident when one of the following events occurs:

• One of the following messages appears in Deployment Status on the D2D Deployment dialog:

  The user did not log in successfully.
  

  The same version, a newer version, or a version of this product that is not supported is installed on the target computer. Before you can install the current version of this product, you must uninstall the previous version from the target computer.
  

  Setup cannot copy files to the remote computer.
  

• The node does not appear on the Node screen.
• The node appears on the Node screen with an incorrect status. For example, the icon displays on the Node screen, or the icon does not display on the Node screen.

Solution:

These events occur under the following conditions:

• The CA ARCserve Central Applications web service stops or restarts during the deployment process and the destination server was not restarted after CA ARCserve D2D was installed.
• The CA ARCserve Central Applications server restarts during the deployment process and the destination server was not restarted after CA ARCserve D2D was installed.

The solution is to perform the following actions:

1. Log in to the D2D server and restart the server.
2. Log in to Central Protection Manager and complete one of the following tasks:
   • If the node appears in the node list on the Node screen and the status is not correct, update the node.

     To update the node, click the node and then click Update on the pop-up menu.

   • If the node does not appear in the node list on the Node screen, add the node manually.

     To add the node manually, click Add on the toolbar and then click Add node by IP/Name on the pop-up menu.