Implementation Guide › Installing CA User Activity Reporting Module › Installing a CA User Activity Reporting Module Server › Verify that the iGateway Process is Running › Start the iGateway Daemon or Service

Start the iGateway Daemon or Service

The iGateway daemon or service is the process that handles all calls to the user interface for both CA EEM and CA User Activity Reporting Module. The process must be running for you to access either application. Use this procedure to start the iGateway process if it is not running.

Note: If you are unable to start iGateway, ensure the "/" folder has available disk space. Lack of disk space can prevent you from successfully starting iGateway.

To start the iGateway daemon or service

1. Log in as the caelmadmin user for the CA User Activity Reporting Module server.
2. Switch users to the root account with the following command:

   su -
   

3. Start the igateway process with the following command:

   $IGW_LOC/S99igateway start
   

   S99igateway is the start-up script for the igateway process and is owned by the root account. When the igateway process starts, it runs under the caelmservice user account.