You can drill down from a Call Performance incident to review the related Incident Details report. The Incident Details report provides details of performance degradation for the selected incident. Bar charts break out the performance for each direction of the degraded calls. The information in the detailed report is narrowed to show the affected Location or pair of Locations and a media device or call server.
The Incident Details report provides the following views:
A summary of the incident details that are presented on the Incidents Overview.
Bar charts illustrate call performance for each direction of a call:
The Call Performance category includes averages of the call setup and call quality data that contributed to this incident. Bar charts are aligned over a time frame indicator to help you compare performance ratings. The actual time that the incident report was created is shown below the bar charts, where an incident icon marks the time in question.
When custom groups are defined in CA Performance Center, the applicable group and subgroups for the selected incident are indicated with indentation to indicate hierarchy. The last nested item is the call server.
Bar charts illustrate how data is rated for each applicable call performance metric.
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