Reports for Monitoring › Incidents Reports › Incidents Overview

Incidents Overview

The Incidents Overview shows information about incidents that were raised in response to threshold violations. The overview provides a list of recent call performance-related incidents, with information about when the incident was reported and which network locations were affected.

The Incidents Overview provides the following information for network operators and engineers:

• Whether troublesome network conditions exist.
• Whether call servers have experienced a failover.
• Whether unauthorized devices have accessed the network.

  Network personnel can also use this report to access more information about a recent incident. Details about a particular incident are available by clicking the incident ID number link.

  In a Cisco environment, a Call Server Incidents table is available in the Incidents Overview. The Call Server Incidents table provides information about each of the call server incident types. The different types of call server incident apply either to individual call servers or to call server groups:

• Call server: Registration Failures, Poor Call Quality
• Call server group: Phone Status Changes

  The following list describes the fields in the Incidents Overview, in alphabetical order:

Acknowledged

Select the check box next to the incident that you want to acknowledge and click Apply. Acknowledging an incident lets other operators know that you are aware of the associated condition.

Call Server

The name of the call server or call server group, usually representing a call server cluster, that is associated with the metrics that triggered the incident.

Call Server/Call Server Group

The DNS host name or IP address of the call server that is associated with the metrics that triggered the incident. Can also be the name of the call server group that reported the metrics.

Device

The IP address of the endpoint that reported the incident to the call server. Can be a link to the endpoint web page.

Duration

The length of time that the performance condition persisted.

ID

The sequential number that is assigned to this incident. Also a link to more information.

Location/Media Device

The Location of the endpoint that reported the incident condition, or the IP address or DNS host name of the device that sent the call from the PSTN.

Sending Location/Media Device

The Location of the endpoint that sent the call leg that triggered the incident. Can be the IP address or DNS host name of the device when the call involves the PSTN.

Severity

The severity of the incident: Degraded or Excessive.

State

Whether the incident is Open or Closed.

Time

The date and time when the incident was reported.

Type

The type of incident:

• Phone Status Changes. Includes information about missing phones, moved phones, and new or found phones. This type of incident can indicate a failover situation, where a call server within a call group has become unreachable.
• Poor Call Quality (QRT)
• Quality (call quality). Call quality incidents, which include video quality incidents, take precedence over call setup incidents when the incidents occur during the same incident interval, and the severity of the call quality incidents is equal to or greater than the severity of the call setup incidents.
• Registration Failures. Includes information about devices that attempted to register with the call servers where the incident was reported. This type of incident can indicate a configuration or security problem.
• Setup (call setup)