Reports for Monitoring › Incidents Reports › Incidents Overview › Call Leg Details

Call Leg Details

You can drill down from a Call Performance incident to review the related Call Leg Details report, which provides data about poorly performing calls. Use the data to determine which calls, and which direction of each call, experienced performance problems. Incident-specific information is included in the views, such as performance ratings per-call and the directory numbers of the endpoints An endpoint is any device where a media stream begins or ends, such as telephone, softphone, telepresence, voice gateway, media device, and video camera. within each Location.

The Call Leg Details report provides the following views.

Incident Details

A summary of the incident details that are presented on the Incidents Overview.

Performance by Location

Bar charts illustrate call performance for the call legs in the incident.

Incident Audio Call Leg Details/Incident Video Call Leg Details

• Time. The time and date when the call was made.
• Receiving Number. The directory number or SIP URI of the endpoint in the Location that experienced call quality problems.
• Sending Number. The directory number of the endpoint in the sending Location.
• Codec. The codec used during the call.
• Duration. The length of time that the performance condition persisted.
• Audio or Video Metrics. Raw data for each metric that contributed to the call performance rating, as shown in the Performance by Location view. A colored icon indicates the rating with respect to the relevant threshold setting. For definitions of these metrics, see Report Metrics.
• Call Setup Failure Code. The code that the call server returns when a call fails during the setup phase. The code indicates the type of failure.

Tip: The presence of call setup metrics indicates the origination endpoint.