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Traceroute Investigation Details

You can drill down from a Call Performance incident to review the related Investigation Details report, which provides information about a selected traceroute investigation and its associated incident. The Investigation Details report provides the following views.

Incident Details

A summary of the incident details that are presented on the Incidents Overview.

Traceroute Investigation Details

The Traceroute Investigation Details view provides information about the route, router hops, and delay from the traceroutes that were performed. Expand the Traceroute Chart and the Traceroute Table to see the data in graphical and tabular formats.

• ID. Unique number that identifies the traceroute investigation that was performed.
• Device/Location/Media Device. The target of the investigation: Location, Media Device, or Device. Device indicates that an IP address was selected for a traceroute investigation.
• Collector. The name of the collector that performed the traceroute. Under certain conditions, more than one collector sends traceroutes to the same target device. The baseline path results are less accurate in such a case because different collectors get different results.
• Completed On. The date and time when the traceroute was completed. Depending on the settings for the number of retries and timeout length, this time is different from the time the investigation was first attempted.
• Trigger. The reason the traceroute was performed:
  • Incident: A traceroute action was launched in response to a threshold violation: a call setup or call server group incident. In some cases, traceroute investigations can be launched in response to other types of incidents, but the results are rarely helpful.
  • Manual: A UC Monitor user launched the investigation from the Launch Traceroute page.
  • Scheduled: The traceroute was performed as part of baseline threshold monitoring.
• Name. The name of the affected endpoint.
• Address. The IP address of the affected endpoint.
• Paths. The number of unique network paths that were found during this investigation.
• Avg Delay. The average number of milliseconds that it took for the traceroute to complete.
• Protocol. The protocol that was used for the traceroute.
• Path. The sequential number that is assigned to this network path.
• Hops. The number of hops found in the network path.
• Min Delay. The smallest amount of path delay of all path samples for this unique path.
• Avg Delay. The average amount of path delay of all path samples for this unique path.
• Usage. The percentage of time that this path was taken during the baseline date range. The value varies based on the number of different paths found.

Baseline Traceroute Details

The Baseline Traceroute Details view lets you compare the routes that call traffic takes through the network. Expand the Traceroute Chart and the Traceroute Table to see the data in graphical and tabular formats.

• Date Range. The time period during which the baseline path data was collected. By default, the 14 days before and including the Completed On date. Baseline traceroute data is collected from every voice gateway and every key phone at four-hour intervals.
• Path. The sequential number that is assigned to this network path.
• Hops. The number of hops found in the network path.
• Min Delay. The smallest amount of path delay of all path samples for this unique path.
• Max Delay. The greatest amount of path delay of all path samples for this unique path.
• Avg Delay. The average amount of path delay of all path samples for this unique path.
• Usage. The percentage of time that this path was taken during the baseline date range.
• Name. The host name of the target device (destination) for the investigation.
• Hop Delay. The average delay for all hops in all paths that were detected during the traceroute.
• Total Delay. The cumulative delay for all hops in all paths that were detected during the traceroute.

More information:

Traceroute Investigations

Baseline Traceroutes