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You can drill down from a Call Performance incident to review the related Metric Details report. The Metric Details report provides detailed charts of the collected data for each performance metric that contributed to the selected incident.
Data is graphed over an X-axis showing the time frame. The background uses different colors to show how the data compared to the thresholds for expected normal, degraded, and excessive (excessively degraded) performance.
A line highlights the number of observations that were used in the ratings: calls (originated calls) or call minutes. The total number of observations is shown in the legend for each data view. A logarithmic scale on the right Y-axis shows the number of observations. The left Y-axis plots the metric itself. The legends also report other statistics that are calculated for each rated metric.
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