Introduction › CA Top Secret Approach to Troubleshooting › Contents of This Guide › Phase 1: Problem Identification

Phase 1: Problem Identification

To begin your diagnostic effort, answer the following questions: “Is this problem really a problem, what type of problem is it, and where do I go for help?”

Phase 1 assists you by providing:

• A simple procedure for categorizing problems. The supported general categories are:
  • Abends
  • Customization
  • Facility Authorization
  • Logging of Events
  • Message Production/Suppression
  • Resource Authorization
• Directions and references to other CA Top Secret guides and utilities which allow you to diagnose and resolve the problem.