CA Top Secret Approach to Troubleshooting

CA Top Secret contains features and utilities which allow a basic troubleshooting approach to be incorporated into a simple three-phase procedure:

Phase 1 - Verify and categorize the problem.
Phase 2 - Perform diagnostic or checkout procedure(s) to determine the cause of the problem. If a resolution is found, implement it and then test it. If it works, your problems are solved.
Phase 3 (optional) - Organize diagnostic information, and call Technical Support for assistance with diagnosis and resolution of the problem.

An explanation of each phase is documented within this guide.