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Troubleshooting › Errors in Service Execution

Errors in Service Execution

The following section lists server execution problems and their solutions.

Problem:

There is a network data collection failure. The network data collection service collects user information but fails to collect volume information about Windows computers.

Solution:

The data collection service shares scanning and requires the accounts CA SRM uses to log onto Windows computers must be a member of one of the following groups:

If the user is not a member of one of these groups, the data collection service reports no shares and issues no error or warning messages.

Problem:

Report print preview does not work.

Solution:

Check that your computer has at least one configured printer. If you want to add a printer, use Print Manager in the Windows Control Panel.

Problem:

Trend Report hangs when printing is invoked.

Solution:

The Trend Report Viewer may appear not to be responding; however, this process can take a considerable amount time. Allow enough time for the processing to complete.

Problem:

"RPC Server is unavailable" message received on Application Server and Windows Client when you try an agentless data collection on a Windows XP SP2 machine or any other machine with Windows firewall enabled.

Solution:

The firewall blocks all incoming Remote Procedure Call (RPC) traffic which prevents the agentless data collection. To correct this, use the ERemote.reg utility located in the c:\Program Files\CA\CA SRM\UT directory. This utility adds a key to the registry enabling remote administration. You must run this on the target Windows XP SP2 (or Windows firewall enabled) machine. You also need to open the following ports: