Reason:
Fatal error.
Action:
Contact CA Technical Support.
Fatal operation error.
Contact CA Technical Support.
Fatal error.
Contact CA Technical Support.
Your computer is out of memory resources.
Close any unnecessary applications and increase Page File size using the Windows Control Panel.
The destination drive is out of space.
Free some space on the destination drive and retry.
The rename or open file operation failed.
Check the related file security rights and file presence.
The system tried to create a file with a name that already exists.
Contact CA Technical Support.
An internal CA SRM component was not registered properly on the Name Server.
Restart the Application Server. If the problem persists, contact CA Technical Support.
System is out of memory or the executable file is corrupt.
Close unused applications to free memory.
The file or path was not found.
Ensure the file exists in the specified path.
Too many files are open.
Increase the number of open files by adding “Files=100” to the system environment variables.
Fatal database error.
Contact CA Technical Support.
You tried to add an object that already exists to the database.
Use a different name.
If the error is not caused by an interactive operation, it is a fatal error.
Contact CA Technical Support.
Fatal database error.
Contact CA Technical Support.
The disk on the volume where the CA SRM database resides is full.
Free some space on the volume and retry.
You may not have enough security rights to access the CA SRM database files.
From the Help menu, open About CA SRM and locate the database directory. Verify that you have full security rights.
Fatal database error.
Contact CA Technical Support.
There is a time delay problem and the workstation does not receive a response from the server in an appropriate time frame.
See your network administrator for information about increasing timeout and retry parameters.
The specified computer was not found on the network, according to the TCP/IP setting.
To solve the problem, follow these steps:
The CA SRM agent does not respond on the specified computer (Windows).
Ensure that the CA SRM agent is installed on the specified computer and the respective CA SRM Windows agent must be up and running.
The CA SRM agent does not respond on the specified UNIX server.
Check that the CA SRM agent (RSCD daemon) is properly configured on the UNIX computer by issuing the following command
rpcinfo -t <hostname> rscd
The system should respond with "program 300370 version 1 ready and waiting" or something similar.
The given user name and password pair is not valid.
To solve the problem, follow these steps:
The product serial number used on the client side may be different from that used on the specified server side.
On Windows—Open the file LIC.INI in the agent installation directory and verify that the entry SN=XXXXX is the same as what appears in the About dialog of the product.
On UNIX—Open the file rsc.conf in the agent installation directory (the default is /usr/rsc/config/) and ensure that the entry: LICENSE=XXXXX is the same as what appears in the About dialog of the product.
The requested operation cannot be performed because of communication resource blocking.
Try later. If the problem persists, contact CA Technical Support.
The designated computer runs an unsupported operating system version.
See the Readme for a list of supported operating systems versions.
The computer performing the operation ran out of free drive letters.
Free some drive letters and retry.
The access to the specified network object failed.
See the message that appears in parentheses for more information about the nature of the error.
The requested operation (Delete, Rename, Create, and so on) failed to run.
To solve the problem, follow these steps:
CA SRM cannot retrieve your license information during normal operation.
Reinstall the license file. For more information, see the Overview guide.
The license file does not match the serial number of your registered product.
Compare the serial number you have in your APK with the one displayed in the About dialog of the product. If they are different, contact CA Technical Support.
The license file is damaged.
Contact CA Technical Support.
Fatal installation problem.
Contact CA Technical Support.
Fatal installation problem.
Contact CA Technical Support.
The computer on which the report engine runs does not have a configured printer or it is not properly installed.
Action:
To solve the problem, follow these steps:
You have tried to access a Novell NetWare server from CA SRM. The current computer is already logged on to the specified server but with a different user ID.
Close the other connection and retry.
Fatal error.
Contact CA Technical Support.
A user tried to run a command on a remote NW4.x server with CA SRM; however, they do not have Console Privileges on the designated server.
Grant Console Privileges to the specified user.
The CA SRM Name Server IP address is not recognized from the remote computer.
To solve the problem, follow these steps:
You have added a computer or a domain to CA SRM but did not configure the security access to it.
For more information, see the chapter “Configuring CA SRM.”
A computer or a volume is not present in the database.
For more information, see Registering Managed Objects in the chapter “Configuring CA SRM.”
The specified remote computer path cannot be reached from the current computer.
To solve this problem, follow these steps:
The requested operation requires a drive mapping to the designated specified path.
Assign a drive letter to the \\computer\share and retry.
The error occurs because:
Remove the original mapping and retry.
The error occurs because:
Retry as a user with SUPERVISOR access rights.
You have specified a local path for the location of the resulting export file. This setting is invalid because the report can run on a different computer.
Specify a network accessible path.
The CA SRM Windows Client failed to load one or more of its internal components.
Reinstall the CA SRM Windows Client.
You chose an already existing prefix when you configured the External Application Server directory.
Specify a different prefix and retry.
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