Stop the iGateway Manually

If you encounter problems while upgrading the iGateway or iSponsor to release 12.7, you may need to manually shut down the iGateway.

To stop the iGateway on Windows

Open the Services control panel.
Right-click the "iTechnology iGateway" service and select Stop from the pop-up menu.
The iGateway attempts to shut down.

To stop the iGateway on UNIX or Linux

Change to the directory in which the iGateway is installed and run the following command:
```
./S99igateway stop
```
The iGateway attempts to shut down.
Confirm that the iGateway process has stopped by running the following command:
```
ps -ef | grep igateway
```
If the process is still running, use the following command to kill the iGateway process:
```
kill -9 <PID of igateway process>
```