How to Prepare for Upgrading

You must complete certain tasks before you upgrade to the current version of CA SRM.

Prepare for upgrading as follows:

Add permissions only for those users who need specific access to the CA SRM shared folder. Manually remove all other permissions.
Check whether or not the SQL Native client is installed.
Ensure that SYSTEM is granted permission on the shared directory.
Ensure that your hardware and software meet the requirements that are described on http://ca.com/support.
Back up the entire \Database folder before you upgrade the Application Server.