Upgrading CA SRM › How to Prepare for Upgrading › Upgrade CA SRM r11.7, r11.8, r12.6, r12.6 SP1, and r12.7

Upgrade CA SRM r11.7, r11.8, r12.6, r12.6 SP1, and r12.7

CA SRM Service Pack 12.7.02 supports upgrade from 11.7, 11.8, 12.6, 12.6 SP1, and 12.7 releases. If you have an older version of CA SRM currently installed, upgrade your existing installation to r11.7 before installing the current release.

Follow these steps:

1. Using the backup product or copy utility of your choice, make a backup copy of all files in the CA SRM Database tree.

   Typically, the default path for the root directory is:

   \CASRM Data\Database
   

2. Shut down the Application Server and restart your computer.
3. Insert the CA SRM Service Pack 12.7.02 product installation CD. The navigation wizard starts, and allows you to select installation options.
4. Select the components of CA SRM you want to upgrade.

   The CA SRM Application Server – InstallShield Wizard dialog opens.

   Note:

   • We recommend that you upgrade the Application Server software first. The Application Server installation includes the Windows Client software on the Application Server.
   • Password is case-sensitive.
   • We recommend that you close the application and make a safe copy of the entire database tree.
5. Click Yes to continue with installation.

   CA SRM cautions you to perform a backup of database before upgrade.

6. Click Yes to continue with upgrade.
7. Click Next in the CA SRM Application Server – InstallShield Wizard dialog.

   The License Agreement dialog opens.

8. Review the License Agreement and then click I Agree.

   The Select Destination Path dialog opens.

9. Click Next.

   The Start Copying Files dialog opens.

10. Click Next.

    The Setup Status dialog opens.

11. Click Next.

    The InstallShield Wizard Complete dialog opens when the installation is complete.

12. Click Finish to exit the wizard.
13. Start the Application Server in standard mode, after the installation completes.

Note: On Windows and UNIX systems, upgrade any CA SRM agents that are installed with r11.7, r11.8, r12.6, r12.6 SP1, and r12.7. To upgrade agents from the Windows Client, select Open Systems and click Upgrade Agent Software.