Previous Topic: TroubleshootingNext Topic: Encrypted Private Key Fails to Be Imported into SMkeydatabase


Error Message When Viewing FederationWSCustomUserStore

Symptom:

On Windows 2000 SP4 Japanese OS system, SiteMinder displays the error, "Search operation failed: SiteMinder Administration Error: User directory error. (Error 60)" when you display the properties of the FederationWSCustomUserStore user directory and click the View Contents button. This error occurs if no affiliate domain has been created.

Solution:

Verify that an affiliate domain has been created.

Policy Server System Fails After Logoff

Symptom:

In some environments, logging off the Policy Server while it is running causes the Policy Server to fail. The failure is due to a JVM issue.

Solution:

Add the -Xrs command to its own command line in the JVMOptions.txt file. This command is case-sensitive, so add it as shown. This command reduces usage of operating system signals by the JVM.

The JVMOptions.txt file is located in policy_server_home/config/.