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Encrypted Private Key Fails to Be Imported into SMkeydatabase

Symptom:

When you try to import an encrypted private key in the smkeydatabase, the import fails.

Solution:

Private keys can be encrypted using only the following encryption algorithms:

Multibyte Characters in Assertions are Not Handled Properly

Symptom:

When you include a multibyte character in an assertion, problems can occur.

Solution:

Set the LANG setting for your operating system to UTF-8, as follows:

LANG=xx_xx.UTF-8

For example, for Japanese, the entry would be:

LANG=ja_JP.UTF-8

Trace Logs Not Appearing for IIS Web Server Using ServletExec

Symptom:

You have enabled trace logging in the LoggerConfig.properties file, but the affwebservices.log and FWStrace.log files are not being written to the WEB-INF/classes directory.

Solution:

Verifies that the anonymous user account associated with ServletExec has permissions to write to the Windows file system. If the user account does not have the right to act as part of the operating system, ServletExec cannot write the log files.

More information:

Enable ServletExec to Write to the IIS File System

Error During Initialization of JVM

Symptom:

If you receive the following error message in the Policy Server log (figure out which log):

Error occurred during initialization of JVM
Could not reserve enough space for object heap.

The Web Agent Option Pack functionality is not working due to a JVM initialization failure.

Solution:

Restrict the object heap memory size.

To restrict the memory size

  1. Open the JVMOptions.txt file, in the directory web_agent_home/WEB-INF/properties file.
  2. Add the following entry to the file as it is written here:
    -Xms128M
    
  3. Save the file.
  4. Restart the Policy Server.