Release Notes › Policy Server Release Notes › Known Issues › Unsupported Features › Incorrect ACE Client Configuration Requires Policy Server Restart

Incorrect ACE Client Configuration Requires Policy Server Restart

Symptom:

After successfully configuring the RSA SecurID authentication scheme using the Administrative UI, if the RSA ACE 7.1 Client becomes incorrectly configured, SecurID authentication does not work properly again until the Policy Server is restarted.

Solution:

1. Properly configure the RSA ACE 7.1 Client.
2. Restart the Policy Server.

Windows Server 2008 System Considerations

For Windows Server 2008, the User Account Control feature helps prevent unauthorized changes to your system. When the User Account Control feature is enabled on the Windows Server 2008 operating environment, prerequisite steps are required before doing any of the following tasks with a SiteMinder component:

• Installation
• Configuration
• Administration
• Upgrade

Note: For more information about which SiteMinder components support Windows Server 2008, see the SiteMinder Platform Support matrix.

To run SiteMinder installation or configuration wizards on a Windows Server 2008 system

1. Right–click the executable and select Run as administrator.

   The User Account Control dialog appears and prompts you for permission.

2. Click Allow.

   The wizard starts.

To access the SiteMinder Policy Server Management Console on a Windows Server 2008 system

1. Right–click the shortcut and select Run as administrator.

   The User Account Control dialog appears and prompts you for permission.

2. Click Allow.

   The Policy Server Management Console opens.

To run SiteMinder command–line tools or utilities on a Windows Server 2008 system

1. Open your Control Panel.
2. Verify that your task bar and Start Menu Properties are set to Start menu and not Classic Start menu.
3. Click Start and type the following in the Start Search field:

   Cmd
   

4. Press Ctrl+Shift+Enter.

   The User Account Control dialog appears and prompts you for permission.

5. Click Continue.

   A command window with elevated privileges appears. The title bar text begins with Administrator:

6. Run the SiteMinder command.

More information:

Contact CA Technologies