Release Notes › Policy Server Release Notes › Known Issues

Known Issues

This section contains the following topics:

Known Issues in r12.0 SP3

Known Issues in r12.0 SP3

The following are known issues in r12.0 SP3:

Uninstalling the Report Server Leaves Files and Registry Entries

Valid on Windows

Symptom:

When I uninstall BusinessObjects Enterprise, some files and registry entries remain.

Solution:

These items are left behind deliberately. These items are required if a user wants the information available for a new installation.

To remove the files and registry entries on Windows 32–bit platforms

1. After uninstalling BusinessObjects Enterprise, delete all files in the installation directory.

   Note: The default installation directory is C:\Program Files\CA\SC\CommonReporting3.

2. Delete the following registry entries:

   HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CommonReporting3
   HKEY_CURRENT_USER\Software\Business Objects
   HKEY_USERS\.DEFAULT\Software\Business Objects
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BOE120SIASIANODENAME
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BOE120MySQL
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BOE120Tomcat
   HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun
   2.0\BOE120SIA<SIANODENAME>HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\BOE120Tomcat
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\INSTALLDIR
   

   The leftover files and registry entries are removed.

To remove the files and registry entries on Windows 64–bit platforms

1. After uninstalling BusinessObjects Enterprise, delete the following directory:

   installation_directory\CommonReporting3.

   Note: The default installation directory is C:\Program Files(x86)\CA\SC\CommonReporting3.

2. Delete the following registry entry:

   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\Business Objects
   

   The leftover files and registry entries are removed.

User Account Control Dialog Appears when Installing SiteMinder Components (135417)

Symptom:

When I run the installation program for a SiteMinder component, the User Account Control dialog appears.

Solution:

This issue relates to the Windows operating environment. This issue occurs on all SiteMinder products. The User Account Control dialog appears in any of the following situations:

• A user with a domain account executes the installation program.
• The installation program is stored in location that uses a Universal Naming Convention (UNC) path.

Cache Time Limit while Creating a Response Attribute

While creating a response attribute in a response group, you can configure a time for which the cache is valid. Although the Administrative UI lets you enter any value, the maximum time allowed is 3600 seconds.