A random issue is defined as an issue that occurs sporadically, and although functional in nature, does not have a pattern that can be reproduced. If you are experiencing a random issue, the following lists the information that helps Support probe for additional details. This information is not required to open a Support ticket, but is information that Support is likely to request. If you provide this information initially, it can reduce the amount of time it takes Support to resolve the issue.
Example: Transactions are taking more time than usual.
Note: If you are attaching log files, be sure that the set of files match and that all are from the same time as when the issue occurred.
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