A functional issue is defined as an issue where SiteMinder is not performing as detailed by the documentation. If you are experiencing a functional issue, the following lists the information that helps Support probe for additional details. This information is not required to open a Support ticket, but is information that Support is likely to request. If you provide this information initially, it can reduce the amount of time it takes Support to resolve the issue.
Note: If you are attaching log files, be sure that the set of files match and that all are from the same time as when the issue occurred.
Note: For more information about exporting the policy store, see the Policy Server Administration Guide.
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