Implementation Guide › Diagnose Implementation Issues › Locate Knowledge Base Articles

Locate Knowledge Base Articles

The SiteMinder bookshelf is only one resource that is available to you. SiteMinder knowledge base (KB) articles are available on the CA Technical Support site. These articles address various topics related to managing and troubleshooting a SiteMinder environment.

To locate SiteMinder KB articles

1. Log into the Technical Support site.
2. Click Support by Product.

   The Support by Product page appears.

3. Locate CA SiteMinder in the product list and click the link.

   The CA SiteMinder product page appears.

4. Enter search criteria under Search Support. Search Support is located on the right side of the screen.

   Information matching the search criteria appears.