Administration Guide › Troubleshooting › Cannot Access the SPS with a Browser

Cannot Access the SPS with a Browser

Symptom:

Difficulty accessing the SPS using a browser.

Solution:

To access the SPS using a browser:

• Verify that DNS is aware of your servername with the command nslookup servername or try to ‘ping’ your server with the
  ping servername command.
• Run the server without SSL and access your web site to verify whether the problem is with the key or certificate files. To start the server without SSL, execute ./sps-ctl start in the directory sps_home\secure-proxy\proxy engine directory.
• Try to make a telnet connection to ports 80 and 443 of your Web server (or the non-default ports you specified). If you installed as a non-root user, try to connect to ports 8080 and 8443.