Administration Guide › Troubleshooting › Cannot Start the SPS Server

Cannot Start the SPS Server

Symptom:

SPS server fails to start.

Solution:

Use the following information if you cannot start your server:

• Verify that the ServerName directive in sps_home/secure-proxy/httpd/conf/httpd.conf corresponds to the name of your server.
• Verify that the server is not already running by executing one of the following:
  • ps -ax|grep http on BSD compatible systems
  • ps -elf|grep http on System V release 4 compatible systems

  If this results in a list of processes, stop the running server before starting your new server.

• Check the log files in the directory sps_home/secure-proxy/httpd/logs
• Verify that the SSLCertificateFile and the SSLCertificateKeyFile directives in the httpd.conf file point to your certificate and key files. The file is in the directory sps_home/secure-proxy/httpd/conf
• Determine whether you are using non-IP-based virtual hosts. SSL requires IP-based virtual hosts.
• Verify that no other server is running on the default port for the SPS. The default port is specified in the httpd.conf file.
• If you using SSL, be sure you have generated a key and certificate before starting the server, otherwise you will get an error.