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Troubleshooting › Connectors Troubleshooting › How Do I Troubleshoot the Connector Policy?

How Do I Troubleshoot the Connector Policy?

Symptom:

I am facing some issues with my connector, and I want to troubleshoot the connector policy.

Solution:

The eitransform.log file contains information about all policy operations (such as parse, normalize, and format) included in your connector policy. This log file helps you find out whether the information is getting processed correctly, in case you encounter any issues. Enable this log file before you can start using it for troubleshooting problems with your connector policy. You can find the eitransform.log file at SOI_HOME\log after it is enabled.

Note: The size of the eitransform.log file grows quickly, so use caution when enabling it.

Follow these steps:

  1. Locate and open the log4j.xml file available at SOI_HOME\resources.
  2. Uncomment the following entry, and save and close the file: 
    <!-- FOR EI TRANSFORMATION DETAIL -->
<logger name="com.ca.eventplus.catalog" additivity="false">
<level value="DEBUG" />

    <appender-ref ref="EITransform" />

    </logger>

    The eitransform.log file is now enabled.

  3. Restart the CA SAM Integration Services service.