Troubleshooting › Operations Console Troubleshooting › Escalation Actions - Email Actions Not Sending

Escalation Actions - Email Actions Not Sending

Symptom:

I have created an escalation policy or manually used Take Action to send an email, but CA SOI does not send the email.

Solution:

You may have entered multiple email addresses incorrectly or CA SOI may have lost the connection to the email server.

Follow these steps:

1. If you are sending the email to multiple addresses, verify that you are using commas (,) to separate the emails; semicolons (;) do not work.
2. Test the email server by manually sending an alert email:
   1. Log in to the Operations Console.
   2. Select an alert and click the envelope icon.
   3. Complete the email dialog and send the email.
3. Verify the correct mailhost is defined in the following location:

   \Windows\System32\drivers\etc\hosts file

4. Restart the SA Manager service.