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Troubleshooting › Operations Console Troubleshooting › Escalation Actions - CA Process Automation Forms Not Available

Escalation Actions - CA Process Automation Forms Not Available

Symptom:

I am trying to create an escalation policy using the Execute Automated Process action type, but no CA Process Automation forms are available.

Solution:

CA SOI may have lost the connection to the CA Process Automation server.

Follow these steps:

  1. Enable server connection error notifications on the Dashboard Administration tab.
  2. Test the CA Process Automation server.
  3. Restart the SOI Manager service.