Troubleshooting › Operations Console Troubleshooting › Escalation Actions - Tickets Not Created

Escalation Actions - Tickets Not Created

Symptom:

I have created an escalation policy to create a help desk ticket, but CA SOI does not create the ticket.

Solution:

CA SOI may have lost the connection to the help desk server.

Follow these steps:

1. Enable server connection error notifications on the Dashboard Administration tab.
2. Test the help desk server.
3. Restart the SA Manager service.