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Creating and Working with Service-Level Agreements › How to Create and Work with Service-Level Agreements › View SLAs on the Dashboard

View SLAs on the Dashboard

The dashboard contains information that you can use to monitor current SLA status. Monitor SLAs from the dashboard as follows:

Current SLA tab

Displays the current state of the SLA for each service. Each SLA has one of the following values in this column:

Compliant Graphic that indicates the current SLA for the service is compliant.

Indicates that the SLA is compliant for the current SLA period.

Violated Graphic that indicates the current SLA has violated its threshold.

Indicates that the SLA threshold is violated for the current SLA period.

Inactive Graphic indicating that the current SLA's evaluation period is not active.

Indicates that the SLA is inactive, due to the current time being outside of the SLA period or business hours.

If there is no icon in this column, the service does not have a defined SLA.

SLA tab

Displays the following SLA information in the Details of Selected Service pane for the selected service in the Services pane:

SLA Current Status

Displays a pie chart of the SLA status during the current SLA period. This view also displays the following information:

  • The SLA type, threshold, and description
  • The amount of time in a violated state, if applicable
  • The time that the chart was last updated

Click the pie chart to view further details about the current SLA period in the Service SLA Summary report.

SLA History

Displays a bar chart or line chart view of the SLA downtime over the last ten SLA periods. When you scroll over a bar or line, details appear about the nature of the downtime, which can be unplanned (outages and violations), planned maintenance, or unknown.

Note: The bar chart can show a single SLA period, but the line chart requires at least two SLA data points to draw the line.

Click a bar or line to view further details about the represented SLA period in the Service SLA Summary report. The SLA History charts do not display the 'Click to execute the report' tooltip shown in the SLA Current Status view when you scroll over the bar or line. The SLA History part instead shows further SLA period details, but you can still generate a report by clicking the bar or line.

Both views present SLA states as the following color-coded values:

Note: The SLA charts display the date in yyyy/mm/dd format. For example, 2010/05/08 is May 8th, 2010. The reports generated from the SLA charts use mm/dd/yyyy format (for example, 05/08/2010.