Creating and Working with Service-Level Agreements › How to Create and Work with Service-Level Agreements › Edit or Terminate an SLA

Edit or Terminate an SLA

You can change the name, description, or enabled state of an existing SLA.

You must terminate the existing SLA and create a new one if you need to change any other properties, such as threshold or SLA period. Once SLA evaluation starts, changes to the SLA period, threshold, or business hours may cause an incorrect determination of SLA status.

Follow these steps:

1. In the Service Modeler, click the SLA tab.
2. Perform one of the following actions:
   • Edit the SLA name or description, or clear the Enabled check box to temporarily stop SLA evaluation, and click Save.
   • Click Terminate SLA and click Yes to confirm.