Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › How to Configure HP Service Manager with CA Process Automation › Using the HP Service Manager Integration › View an Incident

View an Incident

After an HP Service Manager incident has been created for an alert, you can start HP Service Manager directly from the Operations Console using the context-sensitive link in the Alert Details tab to view and monitor the incident that is associated with an alert.

Follow these steps:

1. Select the alert for which you want to view an HP Service Manager incident in the Alerts tab of the Operations Console.

   Alert information displays in the Alert Details tab of the Component Detail pane. A populated Ticket ID field indicates that an HP Service Manager incident has been created for the alert.

2. Click the link in the Ticket ID field of the Alert Details tab.

   Note: If no link is available for the Ticket ID, the HP Service Manager server is probably unreachable. Verify that the HP Service Manager server and HP Service Manager Web Client are running.

   An HP Service Manager login page opens.

3. Enter valid credentials and click Log In.

   The HP Service Manager Incident (Modify) page opens with values specific to the incident generated for the selected alert. From this page, you can update and save changes directly to the incident.

   The following fields contain CA SOI-specific information:

   Title

   Contains a subset of the Description field from the CA SOI alert.

   Description

   Contains the entire Description field from the CA SOI alert.