Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › Install CA Process Automation for HP Service Manager › Verify User Availability

Verify User Availability

If the CA EEM installation uses an external datastore (such as Active Directory), verify that the pamuser and pamadmin users are available in the EEM ITPAM Application. These users must be a part of the PAMUsers group and admin users must be a part of the PAMAdmins group.

Follow these steps:

1. Select Start, Programs, CA, Embedded Entitlements Manager, EEM UI.
2. Enter the Eiamadmin credentials, select ITPAM from the Application drop-down list, and click Log In.
3. Click Manage Identities.
4. Click Go using the default entries.

   If the names were created correctly, the pamuser and pamadmin user names display under Users in the Users pane. The default passwords are the same as the user names.

   Note: Select the user name to change any user settings. For more information about user settings, see the CA EEM documentation.

5. Select Groups.
6. Select Show application groups and click Go.

   If the groups were created correctly, the PAMAdmins and PAMUsers groups display under Application Groups in the User Groups pane.