HP Service Manager Integration Troubleshooting

Use the following information to troubleshoot issues with the HP Service Manager integration:

Triggers are not initiated when a user in HP Service Manager edits an incident that the integration created.

Verify that the “us.launch.external.NEW” application is installed on the HP Service Manager server. If the application is not installed, download it from HP Support.
The launch in context URL that opens when you click a Ticket ID in CA SOI does not show the incident details in HP Service Manager.
Verify that the following parameters in the web.xml file of the HPSM Web Client have the following values: