The following list describes commonly used terms that are associated with CA Process Automation and HP Service Manager:
Note: For more information about the HP Service Manager terms in this list, see the HP Service Manager documentation.
The CA Process Automation Orchestrator is a CA Process Automation server that runs modules, schedules and runs processes, maintains state information, and manages authentication. Because the configuration required to integrate with HP Service Manager has one CA Process Automation server, the terms CA Process Automation Orchestrator and CA Process Automation server refer to the same server in these procedures. The terms are used interchangeably.
Note: For more information about CA Process Automation architecture and terminology, see the CA Process Automation Installation Guide.
An HP Service Manager incident is an event-tracking mechanism in HP Service Manager. An incident describes a Service Desk Case opened with the Case Type of Incident, which is used for any abnormal service-operational event. When used in the context of the CA Process Automation HP Service Manager Gateway, an incident refers to the Service Desk Case opened and associated with a CA SOI alert.
Within CA SOI, a Trouble Ticket ID value tracks the HP Service Manager incident that is created for an alert. Therefore, the terms incident and ticket can be used interchangeably.
The HP Service Manager Web Client is an HP Service Manager web module. Launching the HP incident in-context from the CA SOI console requires this component. To install this component, see the HP Service Manager documentation.
The CA Catalyst connector for HP Service Manager (HP Service Manager connector) is the connector that CA Technologies developed to integrate with HP Service Manager. CA SOI and CA Process Automation interact with HP Service Manager using the connector.
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