Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters › Configure CA Process Automation Custom or Mandatory Fields › Add Custom JavaScript › Display a CA SOI Alert Instance

Display a CA SOI Alert Instance

Each time the CreateRemedyTicket process runs, you can display the instance of the process to view the parameters values that are passed to BMC Remedy. Use this procedure to verify that any custom or mandatory fields that you added are applied when a BMC Remedy incident is created.

Follow these steps:

1. Select CA Remedy Gateway from the Folders pane in the CA Process Automation Client application.

   The Remedy Gateway integration processes display.

2. Double-click CARemedyGatewayProcessWatch.

   A list of filters displays in the left pane.

3. Expand and select the CreateRemedyTicket filter.

   A list of available instance filters appears in the Filters pane and a list of instances that satisfy the filter criteria display in the right pane.

4. Double-click an instance.

   The CreateRemedyTicket <ProcessID> pane displays. The initial view is the Main Editor, which provides a graphical representation of the process.

5. Select the Dataset tab.

   The Local_Dataset pane on the left displays the parameters used in the process in the following two categories:

   System

   Lists CA Process Automation system-generated variables, including the parameters that are set during configuration.

   Input Parameters

   Lists parameters that are received from CA SOI.

6. Select Remedy* (depending on your BMC Remedy version) within the System list.

   The Remedy* values used in this instance of the CreateRemedyTicket process are displayed.

7. Select Input Parameters.

   A list of input parameters displays. These parameters represent the alert attributes from CA SOI used in this instance of the CreateRemedyTicket process.