Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › How to Create Notification Triggers in CA Service Desk › Enable Notifications for the SOIuser Contact

Enable Notifications for the SOIuser Contact

You enable the CA Service Desk notifications for the CA SOI SOIuser contact on the CA Service Desk server.

Follow these steps:

1. From the CA Service Desk Manager server home page, click the Service Desk tab.
2. Select Search, Contacts.
3. Enter SOIuser in the Last Name field and click Search.
4. Click the SOIuser contact under the Name column.

   The Detail window for the SOIuser contact opens.

5. Click Edit and click the Notification tab.
6. For each of the Notifications drop-down list types (Low, Normal, High, and Emergency), select the SOI_Notification from the Method drop-down list.
7. Click Save.