Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › How to Create Notification Triggers in CA Service Desk › Create the SOIuser Condition Macro

Create the SOIuser Condition Macro

You create a macro that verifies if an affected user is the SOIuser you created in the previous procedure. You will reuse this macro as a condition when you define the CA Service Desk notifications in subsequent procedures.

Follow these steps:

1. From the CA Service Desk Manager server home page, click the Administration tab.
2. Expand the Events and Macros folder and click Macros.

   The Macro List page opens.

3. Click Create New.
4. Complete the following fields and click Continue:
   • Symbol: Enter Check if SOIuser.
   • Macro Type: Select Site-defined Condition from the drop-down list.
   • Object Type: Select Request/Incident/Problem from the drop-down list.
5. Enter the following Macro Description: Check if the affected user is SOIuser.
6. Click Save.

   The Check if SOIuser Macro Detail window opens.

7. Click Add condition in the Conditions tab.
8. Perform the following actions:
   1. Complete the following fields:
      • Sequence: Enter 10.
      • Select an Attribute: Click the link, navigate to, and select Affected End User.
      • Select Attribute or Data Value: Select Data Value from the drop-down list.
   2. Click Data Value.

      The Contact Search window opens.

   3. Enter SOIuser in the Last Name column and click Search.
   4. Click SOIuser.
   5. SOIuser appears in the Data Value field.
9. Click Save.