Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › How to Configure HP Service Manager with CA Process Automation › Configure Triggers in HP Service Manager

Configure Triggers in HP Service Manager

You install specific CA Process Automation-related files and configure triggers in HP Service Manager so that the two products can communicate. This procedure requires the file included with the CA SOI installation image at Disk1\Integrations\ITPAM-HPSM.

Follow these steps:

1. Copy all the files from the CA SOI installation image at Disk1\Integrations\ITPAM-HPSM into a directory on the HP Service Manager system. Note the files location for future reference.

   Note: Copy the HPSM_Server_Files folder to the root of your hard drive to comply with directory path limitations in HP Service Manager triggers.

2. Locate and run ConfigITPAM.bat (for Windows) or ConfigITPAM.sh (for Linux) on the HP Service Manager system.

   The CA Spectrum Service Assurance / HPSM Integration Kit dialog opens.

3. Click Configure Paths and complete the following fields:

   Installation Directory

   Defines the path where you copied the HPSM_Server_Files folder.

   JAVA_HOME

   Defines the JAVA_HOME location.

4. Click the Configure IT-PAM tab and complete all fields to connect to the CA Process Automation system.
5. Click Save, then Test.
6. Edit the contents of the HPSM_Trigger_File.txt file, and provide values for the following variables:

   var name="<Installation Directory>\\callITPAMProcess.bat";
   

   Installation Directory

   Defines the directory where you copied the HPSM_Server_Files folder. HP Service Manager has a limitation on the length of the installation directory. Therefore, keep the path as simple as the default C:\\HPSM_Server_Files\\callITPAMProcess.bat.

   var solutionUser=""
   

   solutionUser

   Defines the HP Service Manager user that is configured in CA Process Automation processes for generating incidents in HP Service Manager.

   Note: Also create a user in HP Service Manager that supports managing incidents using the HP Service Manager Web Service API. Use the new user to make modifications to the ticket; otherwise, the triggers do not work.

7. Create a trigger on the probsummary table as follows:
   1. Log in to HP Service Manager as a system administrator (typically the user defined for the solutionUser variable in Step 6).
   2. Select System Definition, Tables, right-click probsummary, and select Open.
   3. Add a trigger under Associated Triggers with the following details:
      • Trigger Name: IncidentUpdate
      • Table Name: probsummary
      • Trigger Type: "4 - After Update"
      • Script: Copy the contents of the HPSM_Trigger_File.txt file into this section.