Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › How to Configure HP Service Manager with CA Process Automation › Configure CA SOI-CA Process Automation Connection

Configure CA SOI-CA Process Automation Connection

CA SOI connects to CA Process Automation, which, in turn, connects to HP Service Manager using the HP Service Manager connector. To connect to CA Process Automation, enter the CA Process Automation server information in the CA SOI Administration UI.

Follow these steps:

1. Click the Administration tab on the Dashboard.
2. Expand CA Service Operations Insight Manager Configuration and the server name and click Help Desk Configuration.
3. Select HP Service Desk in the Help Desk Type drop-down list, enter the CA Process Automation server properties in the CA Process Automation / Gateway Server Details pane, and click Save.

   Note: If you select the SSL check box, you import a certificate into the CA SOI trust store so the SSL connection works.

4. Click Test to test the connection.

Note: If you changed an existing Help Desk Configuration setting (for example, a CA Service Desk server integration), restart the CA SAM Application Server service. The changes then take effect.